Help Center
Find answers to your questions about using CampMart
Getting Started
How do I create an account?
Click "Sign Up" in the top right corner, enter your details, and verify your university email address. You'll be able to start buying and selling immediately after verification.
Is CampMart free to use?
Yes! Creating an account and browsing listings is completely free. We only charge a small commission (5%) on successful sales to maintain the platform.
How do I verify my student status?
Use your official university email address during signup. We'll send a verification link to confirm you're a current student. For more details, visit our Verification Process page.
Buying on CampMart
How do I purchase an item?
Browse or search for items, click on a listing to view details, and click "Contact Seller" or "Chat" to arrange a meeting. Always meet in safe campus locations.
What payment methods are accepted?
Payment is typically arranged between buyer and seller. We recommend cash payments after inspecting items in person. Never pay before seeing the item.
How can I tell if a seller is trustworthy?
Look for the verified badge, check seller ratings and reviews, review their transaction history, and always meet in public campus locations.
What if I receive a defective item?
Always thoroughly inspect items before payment. If you receive a defective item, contact the seller immediately through CampMart chat. If unresolved, report the issue to our support team.
Selling on CampMart
How do I list an item for sale?
Click "Start Selling" or go to "My Listings," click "New Listing," fill in the item details, upload photos, set a price, and publish. Your listing will go live after approval.
What fees does CampMart charge?
CampMart charges a 5% commission on completed sales. There are no listing fees or upfront costs. You only pay when you successfully sell an item.
How do I take good product photos?
Use natural lighting, capture multiple angles, show any defects honestly, keep backgrounds clean, and ensure photos are clear and in focus. Good photos increase sales!
How long does it take for my listing to be approved?
Most listings are reviewed and approved within 24 hours. Make sure your listing follows our guidelines for faster approval.
Account & Settings
How do I change my password?
Go to "My Settings" → "Security" → "Change Password." Enter your current password and your new password twice to confirm the change.
Can I delete my account?
Yes. Go to "My Settings" → "Account" → "Delete Account." Note that this action is permanent and cannot be undone. Complete all pending transactions first.
How do I update my profile information?
Visit "My Profile" from your dashboard. You can update your name, profile picture, bio, and contact preferences. Changes are saved automatically.
How do notifications work?
You'll receive notifications for messages, offers, listing updates, and more. Manage notification preferences in "My Settings" → "Notifications."
Still Need Help?
Can't find what you're looking for? Our support team is here to help.